At BrandsVila, we are committed to ensuring your satisfaction with every gadget you purchase. Please review our policy below for handling incorrect deliveries and damaged items.

1. Wrong Product Delivered

• If you receive a product that does not match your order, notify us within 2 days of delivery.
• We will arrange free pickup and either dispatch the correct item or issue a full refund promptly.
• To be eligible, the product must be unused, in original condition and packaging, and accompanied by all accessories and proof of purchase.

2. Received Damaged Product

• If your item arrives damaged, please capture video evidence during unboxing and notify us immediately (within 2 days of delivery).
• Along with the video, include photos and your order details for fast verification.
• Upon approval, you can choose either a replacement or a full refund.

3. General Return Conditions

• Claims must be made within 2 days of delivery.
• Items must be unused, with intact original packaging, tags, accessories, and invoice.
• Ineligible scenarios include signs of misuse, tampering, or missing components.

4. Return Process

1. Contact us via email or WhatsApp (details below) within 2 days of delivery.
2. Provide your order number, a brief description of the issue, and supporting media (video/photos).
3. We’ll arrange a free return pickup for wrong or damaged items or notify you to ship the item back.
4. Inspection occurs upon receipt, and we’ll confirm your refund or replacement via email or message.

5. Refunds & Replacements

• Wrong or damaged items: Full refund or replacement processed within 7 working days of receipt and verification.
• Refunds are issued via your original payment method or requested alternative. Processing time may vary depending on your bank or payment provider.

6. Customer Responsibility

• For general returns (not involving an error or damage), customers may be responsible for return shipping costs.
• We recommend using trackable or insured shipping to ensure safe return delivery.

7. Policy Updates

BrandsVila may update this policy occasionally. Please refer to the latest version here on our website for any changes.

8. Contact Us

Need assistance? We’re here to help:

Email: brandsvila.com@gmail.com
WhatsApp: +92 303 4006274

BrandsVila stands by your satisfaction and strives to resolve any issue quickly and transparently.